You received the purchased product, but do you notice that it was damaged? Contact us! If the buyer is not satisfied with the goods purchased at ROCK FILIUS online shop, he has the right to claim within the statutory deadline.

It is considered that you have fulfilled your obligation in time if you send or deliver the goods to us, or to the person authorized to receive the goods before the expiry of that deadline.

Send an e-mail with a note RECLAMATION ORDER (Order No.) at

In case of complaint, the buyer is obliged to return the product within the agreed deadline. The complaint will be considered valid if the product review is found to comply with the terms of the complaint in accordance with the Mandatory Obligations Act and the Consumer Protection Act. In that case, we will replace the product within 15 days of receiving a valid complaint or return the entire amount paid.

However, if we determine that the complaint is not valid, ie. If the claim is denied, the buyer must pay the charges in accordance with the table of prices of delivery, in order to have goods re-sent to your home address.

Dispute resolution

To solve the online dispute is in charge of the EU platform for an Internet dispute settlement.

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