MINGO d.o.o.- buy online at www.rockfilius.com
These terms of purchase define the procedure for ordering, paying, delivering and returning or claiming goods offered on our web site. The supplier (Seller) of the goods offered on this site is MINGO d.o.o. M.Vrhovca 11, 47 000 Karlovac, and Buyer of Goods is a visitor to the online store that selects at least one product, fill in the electronic order form and send it to the Seller.
All prices are expressed in kunas and include VAT. Prices for the Croatian market at www.rockfilius.com are quoted in kuna with VAT included. Prices for EU member states are expressed in Euros with VAT included while prices for the rest of the foreign market are expressed in Euros excluding VAT included. The purchase price is valid on the day of the order, ie all the ordered goods will be delivered at the prices that were valid at the time of making the offer or at the time of the order. The prices are valid until processing the new price list.
Mingo d.o.o. is authorized to change prices for web shop. Also, Mingo d.o.o. is authorized without prior notice at any time to determine discounts and actions.
Buyer may or may not need to be registered at www.rockfilius.com to make a purchase. When registering from the Buyer, it is required to enter an e-mail address and a password.
Ordering goods is possible 24 hours a day, 7 days a week. The goods are ordered exclusively by an electronic form – an internet store cart. The buyer may or may not have to be registered on the Seller’s website to make the order. However, the buyer is required to enter the contact details and addresses (own and delivery) to complete the order process. If the Seller is not able to deliver all the ordered items, they will deliver those who can, and in writing will notify the buyer within the communicated Buyer after the order has been made.
Ordered items with or without delivery costs, depending on the amount of the order, the buyer will pay the seller a cashier upon receipt of the parcel delivery service or credit card, based on the buyer’s order. Credit cards are accepted by MasterCard, Maestro, VISA and Diners.
Purchase orders are only made after it has been determined that the ordered products are available in the Seller’s online store. In the case of credit card payment, the buyer fills out the billing form with the required funds, and the transaction is carried out after the vendor determines that the ordered products are available.
The entry and transfer of personal data and credit card number data is protected by the 256-bit encryption SSL protocol provided by the WSpay ™ system for online credit card authorization. Authorization and credit card payment is done by using the WSpay ™ system for real-time authorization and billing.
Upon ordering the order, the buyer will receive notice that the order has been received and that the availability of ordered items is checked. After checking the availability of the item, the Buyer will be notified via e-mail if they are available. If he chose to pay a virgin, that email will be notified that he can make a payment, while paying for a credit card will be notified that the transaction (payment) has been made.
Delivery of the goods is done by express delivery within 8 – 10 working days from the moment of confirmation of the availability of ordered items. The buyer is entitled to refuse to take over the shipment where there are visible external damage when picking up the shipment.
Goods are insured for loss of delivery and if the Purchaser does not receive any notice or delivery from the Seller or the Delivery Service after 20 days from the delivery of the order, he must notify the Seller that he may take action to find or send the new one. If the Customer fails to deliver the shipment from the courier within 5 business days, the shipment will be returned to the seller.
Pursuant to Article 72 of the Consumer Protection Act, the buyer is entitled to waive the purchase within 14 days. The 14 day deadline begins on the day of the takeover or delivery of the ordered goods. The buyer must notify the seller in writing to email@example.com
If the buyer has already taken over the goods and waived the purchase, the goods taken must be returned to the seller by written notice. When returning products, they must be unused and indemnified, and must enclose a copy of the original invoice and send them all together to the sender’s address.
47 000 Karlovac
The customer reimburses the goods.
The seller is obliged to return the money no later than 14 days after receipt of the goods. Ordered goods, or shipment that the buyer does not want to take, the buyer also returns at his own expense.
Mingo d.o.o. is responsible for the quality, that is, the actual factory error of the purchased products at the web shop www.rockfilius.com
If a buyer has remarks on purchased products, according to Article 10 paragraph 6 of the Consumer Protection Act, he / she has the right to send a written complaint to the seller as follows:
by mail to the address of Mingo d.o.o., M.Vrhovca 11, 47 000 Karlovac
via e-mail at firstname.lastname@example.org
Please write the name, surname, address, contact and description of the complaint. Your complaint will be answered in writing within 14 days of receiving it.
Mingo d.o.o. answers to the material defects of purchased products in accordance with the Mandatory Relationship Act.
All buyers have the right to replace goods. Replacement of the goods is possible within 14 days of receipt of the shipment. You are required to request a replacement by e-mail with the content “REPLACE: (NUMBER OF ORDERS)” from the receipt of the shipment. In the email you need to explain whether you want to change the product for the same product of another size or color, or for another product from our offer. The product then returns to our address within 2 business days of the approved application. When we find that the returned product is damaged and in the original packaging, we will make a replacement. If you change the product for a higher value product, you will first need to pay the difference to our account, and if less value we will return the money to your account.
The direct costs of replacing the goods are borne by the customer.
The buyer has the right not to state the reasons for this within 14 days, counting from the date of the takeover of the product. You are required to return the goods by e-mail email@example.com sending the “RETURN OF GOODS” (NUMBER OF ORDERS) content.
When we find that the returned product is damaged and in the original packaging, we will refund the goods.
Mingo d.o.o. it undertakes and warrants that in each particular case your personal data will be processed conscientiously and fairly, with the application of appropriate protection measures in order to prevent the unauthorized disclosure and misuse of your personal data and in accordance with the Personal Data Protection Act (COP).
Mingo d.o.o. will not submit your personal information to a third party unless otherwise provided by law. Your personal information will be processed until the revocation of your consent, after which all of your data will be permanently destroyed.
Depending on the purpose of collecting and processing personal data, described below, Mingo d.o.o. you may be asked to provide the following information: name, last name, username, email address, home address, city, zip code, country, and telephone.
In the above mentioned cases Mingo d.o.o. collects and processes your personal information solely on the basis of your consent.
We do not collect personal information just by visiting our web site, but only at your own subscription when ordering, registering for receiving a newsletter, answering a questionnaire or sending a query through a contact form.
You consent to the collection and processing of your personal information by filling out the specially provided forms for the services offered on the website and you may revoke it at any time in the manner described below.
In connection with the processing of your personal data, you have the following rights: to request access to data (insight, notice and issue of copy), correction, supplement, update and deletion of data as well as to revoke consent for processing your personal data, that is, at any time you waive from the date of the deposit and request the termination of further processing of your information, to be informed by Mingo doo about the status of your request.
Based on your personal request you have the right to receive free information about your personal information that is stored. In addition, in accordance with Art. 21 of the Data Protection Act you have the right to oppose the processing of your personal data for marketing purposes. As noted above, you are entitled to correct, supplement, disable and delete such personal information, if the data is incomplete, inaccurate or untimely, and if their processing is not in accordance with the law. You may revoke your consent for collecting and processing your personal information at any time in any of the following ways:
By sending an e-mail to firstname.lastname@example.org or
by sending a letter to Mingo d.o.o., M.Vrhovca 11, 47 000 Karlovac.
If you revoke your consent for personal data processing Mingo d.o.o. is obliged to permanently destroy all your information without delay, and at the latest within 15 days of the receipt of the revocation.
In the event of unauthorized processing of personal data you have the right to initiate an appropriate procedure against Mingo d.o.o. before the competent authorities and in accordance with the applicable regulations in the Republic of Croatia.
By visiting the ROCK FILIUS Internet Store you can communicate electronically. By doing so, you agree that all agreements, notices, notices and other content submitted to you electronically comply with legal frameworks as if they were made in writing.
Mingo d.o.o. reserves the right to modify and update these Terms of Purchase. Any changes to the Terms of Purchase will be published on the ROCK FILIUS Internet Store website.